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Guys do have a tendency of not asking for directions when they're lost. This is not a mantra you should adopt when dealing with broadband problems. One wrong stroke of the keyboard or click of the mouse could cause costly problems for your system. The best thing to do is equip yourself with up-to-date guides. If you're not that tech savvy to begin with you might want to consider a beginners guide to the internet and broadband. This way you'll not only get answers to your problems, but it will also be in a language you can understand.