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Service is a big factor when choosing a service provider. We're not just talking making sure the repairmen comes between -12 – 2:30. It's also about service you can access online when you have a problem. Most of the big providers have online tech people available 24/7. Usually they talk to you through some sort of instant messenger system to make things go faster. Another helpful service online providers provide are directories. Like the phone book these broadband directories offer e-addresses for people & businesses. Some even offer links to their websites. Check out different broadband reviews before you choose a service provider.